Events & Tickets

Ticket Information

Events at The Bank of Kentucky Center are easy to attend. We offer you several convenient ways to purchase tickets to your favorite events. Ticketmaster.com is the official ticketing service of The Bank of Kentucky Center.

Ticket Ordering Information

Tickets to upcoming events may be purchased at:

  • The Alice Sparks Box Office at The Bank of Kentucky Center
  • Charge-by-phone at 1-800-745-3000
    • Please note: Tickets can only be purchased over the phone through the Ticketmaster charge-by-phone number. The Bank of Kentucky Center Box Office cannot accept ticket orders over the phone.
  • Ticketmaster.com
  • All Ticketmaster outlets including select Kroger stores

The Alice Sparks Box Office at The Bank of Kentucky Center

  • Located right inside the Main Lobby of The Bank of Kentucky Center
  • Address: The Bank of Kentucky Center, 500 Louie B Nunn Drive, Highland Heights, KY 41099
  • Hours of Operation:
    • Monday – Friday 10:00am – 5:00pm.
    • Hours are subject to change for event on-sales
  • Accepts cash, Visa, MasterCard, American Express, and Discover cards
  • For Accessible Seating Call 1-800-745-3000
  • E-mail Address: tbokcboxoffice@bankofkentuckycenter.com

SECONDARY TICKET MARKET

Consumer Warning: The Bank of Kentucky Center uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should make sure the seller is a Bank of Kentucky Center licensed contractor, otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster is the ONLY authorized ticketing agent outside of The Bank of Kentucky Center Box Office. If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets.

If you wish to purchase tickets from the secondary market, we encourage the use of TicketExchange. TicketExchange is Ticketmaster’s online service that enables premium and fan-to-fan transactions. Only Ticketmaster can guarantee 100% legitimate secondary market tickets, because the tickets sold through TicketExchange are linked to Ticketmaster’s barcoded ticketing systems.

NKU Norse Season Ticket Sales

For information about NKU Women’s or Men’s Baskeball season tickets, please contact Alicia Lawrence, Athletic Development Coordinator at 859-572-7894 or via email at lawrenceal@nku.edu

Ticketing Policies & Procedures

Accessible Seating
Wheelchair accessible seats are available in select price levels. One companion ticket may be purchased with each wheelchair accessible ticket. Please indicate when purchasing tickets if you require accessible seating. ADA seating may be purchased on the floor so long as there are floor seats available on an aisle. All requests for ADA seating on the floor should be directed to The Bank of Kentucky Center Box Office no later than 24 hours prior to the event. For more information about additional Accessibility services offered at the Bank of Kentucky Center, please click here.

Cancellations
In the event of a cancellation, tickets may be returned to your point of purchase for a refund. If tickets were ordered by phone or online, a refund will be applied to the credit card used to purchase the tickets.

Children's Admission
Children who have yet to celebrate their 2nd birthday do not require a ticket to MOST events at The Bank of Kentucky Center provided that they sit on the lap of an adult throughout the entire event. Please check each event individually for age requirements.

Group Tickets
The Bank of Kentucky Center offers group ticket sales to most events. For information on group rates and availability, please contact The Bank of Kentucky Center group sales department to make arrangements for group ticket discounts and information at 859-292-2890 or email interns@bankofkentuckycenter.com.

Lost or Stolen Ticket Policy
Lost tickets can be replaced by The Bank of Kentucky Center if purchased at The Bank of Kentucky Center Box Office. If tickets need to be replaced please call the Box Office at 859-292-2889. However, The Bank of Kentucky Center cannot reprint any tickets purchased through Ticketmaster or acquired through any other means. If tickets were purchased through Ticketmaster or another party, please contact the point-of-purchase for replacement of lost tickets. Tickets will only be reissued with proper ID and documentation. Tickets purchased from the box office with cash cannot be tracked and, therefore, cannot be reissued. If tickets are stolen, guests must provide proof of purchase and a police report to The Bank of Kentucky Center Ticket Office. New tickets will then be printed.

Will-Call Policy
When purchasing tickets by phone or online, you may choose to pick them up at main Box Office. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D.of The Bank of Kentucky Center main Box Office located just off of Nunn Drive. Photo identification is required to pick up tickets.

Resale of tickets
The resale of event tickets on the grounds of the The Bank of Kentucky Center is strictly prohibited. To avoid issues with counterfeit, stolen, void, or other invalid tickets, tickets should only be purchased from an authorized Ticketmaster outlet or The Bank of Kentucky Center Box Office.

Refunds
Please confirm your ticket selection at the time of purchase as tickets are non-refundable and cannot be exchanged.